Privacy Policy
Last updated: March 2026
1. Who We Are
West Lothian Feature Walls Ltd ("we", "us", "our") is a media wall and electric fireplace installation company based at 22c Carmondean Centre S, Livingston, EH54 8TD. We are committed to protecting your personal information and your right to privacy.
2. Information We Collect
We may collect the following personal information when you contact us or use our services:
- Name and contact details (email address, phone number)
- Address and property details relevant to your installation
- Communication preferences
- Details of your enquiry or project requirements
- Website usage data via cookies and analytics
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver our installation services
- Communicate about your project
- Improve our website and services
- Comply with legal obligations
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our business (e.g., email hosting), subject to confidentiality agreements.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise any of these rights, please contact us at info@wlfw.co.uk.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.
8. Contact Us
If you have questions about this privacy policy, please contact us:
Email: info@wlfw.co.uk
Phone: 01506 365770
Address: 22c Carmondean Centre S, Livingston, EH54 8TD